Reports To: Technical Director
principal job function of the Technical Support Engineer is to provide after-sales
technical support for our telecommunications systems. He/She will be the first
line technical support to our worldwide customer base. His/Her responsibilities
include installing, configuring and testing one or more systems, providing user
training, problem troubleshooting, system enhancement, performance tuning and
etc. He/She needs to be independent, self-motivated, likes to work with people
and can work under pressure. Technical support is provided at the customer site
or in the office via telephone, e-mail, web and facsimile, requiring exceptional
verbal and written communication skills as well as excellent technical analysis
and problem solving skills.
Principle Duties and Responsibilities:
- Carry out factory acceptance testing and system integration
testing on our telecommunications systems.
- Writing technical
documents such as user manual and operation & maintenance (OA&M) document.
operation and maintenance training including the preparation of training manuals.
- Installation of hardware, software and cabling within our
- Configuring the system according
to customer environment and their requirements.
customer's operational and technical requirements and translating them to a system
- Work closely with product team to address, track,
execute and proper closure of request for system enhancement/improvement.
7x24 technical support (on-call, rotating duty basis) to Telogic worldwide customer
- In the event a defect in a product is found, the support
engineer is responsible for documenting the defect and communicating the problem
priority to the necessary levels of management, and where ever possible, providing
the Telogic customer with a workaround to the reported problem.
support engineer may be required to travel regularly to a customer location (nationally/internationally)
for activities such as on-site customer support, system installations and any
other project related activities.
- Providing technical expertise
in preparing responses to RFPs (Request For Proposals).
stay abreast of new technologies and new product releases, the software engineer
will regularly participate in new product and technology transfer training, as
well as any outside seminars and training programs coordinated by Telogic.
or Diploma in Electronics Engineering, Computer Science, Computer Engineering,
Telecommunication or equivalent with one to three years of related technical professional
- Experience in the mobile or fixed line telecom
network is highly desirable.
- Good knowledge about voice/data
networks technologies is essential.
- Good technical knowledge
and experience in Oracle or MS SQL RDBMS
- Excellent verbal,
written communication and inter-personal skills
willing to learn and a positive attitude
- Able to work both
independently and in a team
- Ability to work with customers
on resolution of technical issues
- Possesses good analytical,
troubleshooting and problem solving skills
- Working knowledge
of personal computing hardware and software technology
with data and/or telecommunications protocols and the telephone industry is highly
- Knowledge on administration and performance tuning
of the Oracle Database (added advantage)
- In-depth Knowledge
of SAN, NAS, Raid and Backup Solutions in a hererogeneous environment.
and ability to work on tight schedules
- Good knowledge of
UNIX, Windows, SUN Solaris and/or Linux OS
- Identify and resolve
system performance issues and problems, including interfacing with any 3rd Party
- Identify the need for and specify future enhancements
to the systems
- Excellent English and verbal communication
- Hands-on technical skills in desktop/server hardware,
LAN administration, UNIX administration, networking and Windows 2000.
to produce user documentation and system documentation
attractive salary cum commission package will be offered to the successful applicant.
mail, fax or email your comprehensive resume, with present and expected salary,
TELOGIC PTE LTD
64 Cecil Street #06-04, IOB Building, Singapore 049711
Email : firstname.lastname@example.org